All outstanding script allocations will be delivered to markers by Wednesday 18 June. Scripts are delivered to markers’ homes by UPS between 9am and 5.30pm, Monday to Friday, and need to be signed for. You can check when scripts will be delivered to you in the following ways.

 

- Log in to www.makingamark.org.uk click on the ‘Track delivery’ tab
- Log in to www.UPS.com and enter your tracking number into the ‘Enter a Tracking or InfoNotice number’ box on the home page. You can obtain the tracking number, which begins with a ‘z’, by logging into the marker management system and clicking on ‘delivery’
- Call UPS on 0845 7877877

 

If you are not at home, UPS will leave a calling card to arrange a more convenient time.

 

Your script delivery contains a packing list, so please ensure that everything on this list is included on your delivery. If anything is missing, call the helpdesk on 0870 1614529.

 

For an explanation of the status of your delivery on www.makingamark.org.uk, please see the list below:

 

'Exceeded 24 hours' - the delivery is on its way to the marker

‘In-Transit’ – delivery on its way to the marker or it is being collected from the marker and it is on its way to the Central Distribution Centre (CDC) 
‘Delivered’ – delivery with the marker or returned to the CDC
‘Not Picked-Up’ – this status refers to the ‘Return labels’  which will be used when scripts that you marked are collected from you. The status of the labels will then change to ‘In transit’.
‘Delivery Delayed’– the delivery to the marker/CDC is delayed
‘Package Damaged / missing’ – the package has gone missing or is damaged
‘Failed 1st Delivery’ – no one was available to sign for the delivery (the courier will leave a card with contact details for the marker to arrange for another delivery)
‘Failed 2nd Delivery’ – no one was available to sign for the delivery (the courier will leave a card with contact details for the marker to arrange for another delivery)
‘Failed 3rd  Delivery’ – no one was available to sign for the delivery (the courier will leave a card with UPS contact details for marker to call)
‘Delivery Information Missing/needs verification’ Delivery address details missing or incorrect
‘Delivery Refused’ – delivery was refused by the marker

 

For more information about script deliveries, please see our frequently asked questions.